facai68 Privacy Policy

1. Who We Are

facai68 operates an online gaming platform accessible at facai68.net, offering sports betting, live casino, online slots and Toto 4D to eligible Members. In this Privacy Policy, references to "facai68", "we", "us" or "our" refer to the facai68 platform and its operating entity. References to "you" or "Member" refer to any individual who accesses, registers for, or uses the facai68 platform.

facai68 is the data controller in respect of personal data collected through the platform. We determine the purposes and means by which your personal data is processed, and we are responsible for ensuring that processing is carried out in accordance with applicable data protection law, including the principles of Malaysia's Personal Data Protection Act 2010 (PDPA).

2. Data We Collect

facai68 collects personal data that you provide directly, data generated by your use of the platform, and data received from third-party verification services. The categories of personal data we collect include:

facai68 does not collect special category data (such as health data, racial or ethnic origin, or political opinions) as part of normal platform operations, except where voluntarily provided in the context of a responsible gaming self-assessment or support interaction.

3. How We Use Your Personal Data

facai68 uses the personal data collected for the following purposes:

• Account Management: To register, verify, maintain and administer your facai68 account, including processing deposits and withdrawals and maintaining your gaming history.
• Identity Verification (KYC): To verify your identity and age in compliance with our licensing obligations and anti-money-laundering (AML) requirements before processing withdrawals or upon reasonable request.
• Platform Operation: To deliver the facai68 sportsbook, live casino, slots and Toto 4D services, including displaying personalised bet history, balance information and promotion eligibility.
• Fraud Prevention & Security: To detect, investigate and prevent fraudulent activity, account takeovers, money laundering, and prohibited conduct as defined in the facai68 Terms & Conditions.
• Customer Support: To respond to your inquiries, resolve disputes and provide technical assistance via live chat and email.
• Responsible Gaming: To monitor gaming behaviour, apply responsible gaming limits you have set, and — where required by our licensing obligations — proactively identify potentially harmful patterns and intervene appropriately.
• Legal Compliance: To comply with applicable law, including PDPA, AML regulations, licensing requirements, tax reporting obligations, and responses to lawful requests from regulators or law enforcement.
• Platform Improvement: To analyse usage patterns in aggregate (non-personally-identifiable form) to improve facai68 product features, platform performance and user experience.
• Marketing Communications: To send promotional offers and platform updates to Members who have opted in to receive such communications. You may opt out at any time by contacting support.

4. Legal Basis for Processing

facai68 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations to you under the facai68 Terms & Conditions — including account operation, payment processing and service delivery.
• Legal obligation: Processing required to comply with applicable law, including KYC, AML and licensing requirements.
• Legitimate interests: Processing necessary for fraud prevention, platform security, responsible gaming monitoring and aggregate analytics — where such interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications, where you have provided explicit opt-in consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Sharing of Personal Data

facai68 does not sell your personal data. We share personal data only in the following limited circumstances:

• Payment processors: e-Wallet providers (Touch n Go, Boost, GrabPay), FPX-connected banks (Maybank, CIMB, Public Bank) and other payment infrastructure partners, solely to process transactions you initiate.
• Identity verification providers: Third-party KYC service providers engaged to verify your identity documents and cross-reference against sanction and PEP databases.
• Game content providers: Licensed game studios (Pragmatic Play, PG Soft, Evolution Gaming and others) receive session tokens and stake/result data necessary to operate game functionality. These providers do not receive your personally identifiable information beyond what is technically required.
• Regulators and law enforcement: facai68 will disclose personal data to regulatory authorities, licensing bodies or law enforcement agencies where required to do so by law or valid legal process.
• Group entities and service providers: Internal affiliates and third-party technology service providers (hosting, analytics, customer support platforms) operating under appropriate data processing agreements and confidentiality obligations.

All third parties who process personal data on behalf of facai68 are contractually required to maintain appropriate technical and organisational security measures and to process data only for the specified, authorised purpose.

6. Cookies and Tracking Technologies

facai68 uses cookies and similar technologies to operate and improve the platform. The cookies used fall into the following categories:

• Strictly necessary cookies: Required for the platform to function — including login session maintenance, security tokens and load balancing. These cannot be disabled without breaking platform functionality.
• Functional cookies: Remember your preferences such as language settings, display options and recently viewed game categories.
• Analytics cookies: Collect anonymised, aggregated information about how Members use the platform to help us improve performance and navigation. No personally identifiable information is shared through these cookies.

facai68 does not use advertising cookies, retargeting pixels, or any cross-site tracking technologies that would follow you to other websites. You can manage cookie preferences through your browser settings, though disabling strictly necessary cookies will affect platform functionality.

7. Data Security

facai68 implements technical and organisational security measures appropriate to the nature of the personal data held and the risks of unauthorised access, loss or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit;
• Encrypted storage of sensitive data fields at rest;
• Bcrypt hashing of all Member passwords — passwords are never stored in recoverable plain text;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular security assessments and penetration testing of platform infrastructure;
• Intrusion detection systems and real-time anomaly monitoring on all production systems.

Notwithstanding these measures, no data transmission over the internet or storage system can be guaranteed as completely secure. In the event of a data breach that creates a risk to your rights and freedoms, facai68 will notify affected Members and relevant authorities in accordance with applicable legal requirements.

8. Data Retention

facai68 retains personal data for as long as your account is active, plus the following minimum periods required by law or operational necessity following account closure:

• Identity and KYC data: A minimum of 5 years following account closure, in compliance with anti-money-laundering record-keeping requirements;
• Transaction and betting history: A minimum of 5 years following account closure;
• Customer support communications: 2 years following resolution of the relevant inquiry;
• Marketing consent records: Until consent is withdrawn, plus 1 year for audit trail purposes.

After the applicable retention period, personal data is securely deleted or anonymised. Anonymised, aggregated data may be retained indefinitely for statistical and platform improvement purposes.

9. Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by facai68:

• Right of access: Request a copy of the personal data facai68 holds about you;
• Right to rectification: Request correction of inaccurate or incomplete personal data;
• Right to erasure: Request deletion of your personal data, subject to legal retention obligations;
• Right to object: Object to processing based on legitimate interests, including direct marketing;
• Right to withdraw consent: Withdraw consent for processing activities based on consent (e.g., marketing emails) at any time without affecting prior lawful processing.

To exercise any of these rights, contact facai68 customer support via live chat or by email at [email protected]. facai68 will respond to valid requests within 30 days. In some circumstances, identity verification may be required before requests can be processed.

10. Children and Minors

facai68 does not knowingly collect personal data from persons under the age of 21. The platform is strictly for adults aged 21 and above. If facai68 becomes aware that personal data has been collected from a person under 21, the relevant account will be immediately closed, all data will be deleted (subject to legal retention requirements), and any balance will be forfeited. If you believe a minor has accessed the facai68 platform, please notify us immediately via live chat.

11. Changes to This Privacy Policy

facai68 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable law. The effective date of any revised Policy will be updated at the top of this page. Material changes will be communicated to Members via a notice on the platform or by email to the registered account address. Continued use of the facai68 platform after the effective date of any update constitutes acceptance of the revised Privacy Policy.

12. Contact Us

For any questions, concerns or requests relating to this Privacy Policy or facai68's data practices, please contact our support team: